Refund Policy

Introduction

At WPExtent, we take pride in the quality of every project we deliver. Our goal is always to meet — and where possible, exceed — what we've agreed with our clients.

We understand that circumstances can change, and we aim to handle refund requests fairly and transparently. This Refund Policy sets out the conditions under which a refund may be considered, and the process for requesting one.

Because we provide custom digital services rather than off-the-shelf products, refunds are handled on a case-by-case basis. We encourage all clients to read this policy carefully before making a payment. If you have any questions before purchasing, please reach out to us at hi@wpextent.com — we're happy to clarify.

General Refund Policy

Digital services involve real time, creative effort, and resources — many of which cannot be recovered once work has begun. As a result, refunds are not guaranteed once a project has started.

That said, we offer a 30-day flexibility window across all our services — including website builds, care plans, design work, and one-off projects. If something isn't working out within the first 30 days of your engagement, contact us and we'll work with you in good faith to either resolve the issue or arrange a fair refund based on work completed.

Every refund request is reviewed individually. Our decision will take into account the current status of the project, the nature of the service, what has been delivered, and the terms agreed upon at the start of the engagement.

We will always aim to resolve concerns directly and fairly before a formal refund request becomes necessary. If something is not going as expected, we encourage clients to contact us early so we can address it.

When a Refund May Be Considered

WPExtent may consider a refund in the following situations:

WPExtent has received confirmed payment but has not yet started any work on the project, and is unable to proceed due to an internal reason on our end.
WPExtent is unable to deliver the agreed service due to circumstances on our side — for example, unforeseen capacity issues or a significant operational problem — and no suitable resolution can be reached.
The delivered service is materially and demonstrably different from what was agreed in the written project proposal or agreement, and WPExtent is unable to remedy the difference within a reasonable timeframe.

In any of the above situations, refunds will be calculated based on the work completed up to the point of the issue. A full refund will only be considered when no work has been started and no costs have been incurred on WPExtent's side.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

Change of mind after payment has been made and work has commenced.
General dissatisfaction with the outcome where the deliverable is consistent with the agreed scope and no material deviation from the brief can be demonstrated.
Delays caused by the client's late feedback, unavailability, or failure to provide required materials or approvals in a timely manner.
Work that has already been completed or partially delivered, including research, planning, design drafts, code, written content, or any other deliverable.
Scope changes, revisions, or additions requested by the client that were not part of the original agreement.
Projects cancelled or terminated due to the client's violation of our Terms and Conditions.
Dissatisfaction arising from third-party platforms, tools, or services beyond WPExtent's control.

We understand that not every project goes perfectly, and we are always open to discussing concerns before a refund request is necessary. Please contact us — we'd rather find a solution together.

Project Cancellation

Clients may request project cancellation at any time by submitting a written notice to hi@wpextent.com. Cancellation requests must clearly state the project name and the reason for cancellation.

Cancellation does not automatically entitle a client to a refund. Refund eligibility will be assessed based on how much work has been completed at the time the cancellation request is received.

Any work completed up to the point of cancellation must be compensated in full. If the payment already received does not cover the work completed, the client may be invoiced for the outstanding amount. If the payment exceeds the value of work completed, the remaining balance may be refunded at WPExtent's discretion.

Milestone-Based Projects

Some projects are structured into defined milestones, each with its own deliverable and associated payment. For milestone-based engagements, the following applies:

Refunds may only be considered for milestones that have not yet been started or delivered.
Milestones that have been completed and delivered are non-refundable, regardless of subsequent cancellation or dissatisfaction.
Payments made for work already performed — whether or not formally presented as a milestone — cannot be reversed.

This structure ensures that both parties have clarity and protection at every stage of the project.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

Send a written refund request to hi@wpextent.com.
Include your name, company name (if applicable), project name, invoice number or reference, and a clear explanation of why you are requesting a refund.
Attach any relevant documentation that supports your request, such as your project agreement, written communications, or screenshots.

WPExtent will acknowledge your request within 3 business days and provide a full response within 10 business days. We may ask for additional information before making a final decision. All refund decisions made by WPExtent are final.

Refund Processing

If a refund is approved, it will be processed through the same payment method used for the original transaction, unless an alternative arrangement is mutually agreed.

Processing times vary depending on the payment gateway and financial institution involved. Typical processing times are between 5 and 14 business days from the date of approval, though this may vary.

WPExtent is not responsible for any delays caused by third-party payment processors, banks, or financial institutions.

Chargebacks

We strongly encourage clients to contact us directly at hi@wpextent.com before initiating a chargeback with their bank or payment provider. In most cases, concerns can be resolved quickly and amicably without the need for a formal dispute.

Initiating a chargeback without first contacting WPExtent may result in suspension of active services and restriction of future access to our services, pending resolution of the dispute.

WPExtent reserves the right to dispute any chargeback that we believe to be unsubstantiated or made in bad faith.

Policy Updates

WPExtent may update this Refund Policy from time to time to reflect changes in our services, business practices, or applicable regulations. When updates are made, the revised policy will be posted on this page with an updated date.

Your continued use of our services following any update constitutes your acceptance of the revised Refund Policy. We encourage clients to review this page periodically.

Contact Us

Before submitting a formal refund request, we encourage you to reach out to our team. Many concerns can be resolved quickly through open communication, and we are always willing to find a fair solution. We aim to respond to all refund-related enquiries within 3 business days.

Get in touch

WPExtent · Chattogram, Bangladesh · wpextent.com

Email Us → Contact Page

Registration note: WPExtent is currently completing its formal business registration in Bangladesh. This Refund Policy will be updated once registration is finalised to reflect the official registered business name, address, and any applicable regulatory requirements.